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Support - Frequently Asked Questions
This category contains
our frequently asked questions and their corresponding
answers. If your issue is not covered within this
category, please do not hesitate to contact
us!
How long does it take to
get my new video?
Normal turn around time is
7-10 days, once the script is received or written.
If we are writing the script for you, an additional
3-5 days are needed.
Can I put the video any where on my site?
Yes, however, you can not put our videos over hyper
links on your site. The design of our player will not
allow the covered links to be accessed. Since the video
player is a Flash component, it is recommended that
you do NOT place it on top of any other Flash components,
as some web browsers do not support this. See also Known
Issues.
Can I have special additions/deletions to the video
player?
Yes, you can. Please call and specify the addition
or deletion you would like and we will give you a price
quotation.
Are there any fees for hosting the video?
You are allotted up 1GB per day of Bandwidth Transfer.
Should you exceed this limit, you will be contacted
to set up an alternate method.
Can I host the video on my server?
Yes.
Do you provide instructions for installing my new
video?
Yes, we do. Along with your completed video, we provide
simple installation instructions. Your web designer
or technical liaison with HTML and or JavaScript knowledge
is the best person to assist you if you are uncertain.
We are happy to install your video for you for a fee
of $75.00. Please contact
us for details.
Can I regulate how often the actor walks out on
my site?
Yes, you can. You can have your visitors view your
web spokesperson videos at intervals you choose. The
player will still display itself, however the video
will not autoplay. Please contact us for details. See
Cookies.
Do I need to change my web design?
No. Our proprietary video players are transparent and
lay over your current web design.
How many words should my script contain?
30 Seconds = Approx. 80 Words
60 Seconds = Approx. 160 Words
Who do I contact for assistance with actor selections?
Please contact
us for assistance in selecting just the right
actor for your production.
What if I need an actor I don’t see listed in
your actor store?
Please contact
us for assistance in selecting just the right
actor for you. We will do our very best to find exactly
what you are looking for.
Can I send in special props and wardrobe?
Yes. Please let us know what you will be sending so
we may incorporate it into your video. We have a large
selection of costumes and props. Please contact us for
a quotation and details. We go the extra mile to find
everything you need!
Can you help me write my script?
Yes. We have a professional script writer on staff
ready to assist you. A 30 second script is $420.00 and
a 60 second script is $620.00.
Why do I have to pay more to remove the “viral
link” button from my video?
The” viral link” button is how we are able
to offer you high quality videos at discounted prices,
and host your video for the free 1GB of transfer per
day. This unique link leads to more sales, and the more
sales, the better we are able to grow and stay the leader
in this exciting industry. Please contact
us for a price quotation to remove the viral
link. |
